Weak consumer protections are leaving us in travel cancellation limbo
As travel restrictions ease, CHOICE research has revealed that 1 in 5 people (21%) have been unable to use their vouchers after their flights were cancelled due to COVID. Of those who could use their voucher, 44% were forced to pay more than the original cost of the flight.
As lockdowns forced us to delay or cancel travel over the past two years, many Australians were treated unfairly. But your rights shouldn’t be a lottery.
We need clear rules for when things go wrong. And CHOICE’s investigation has found that overwhelmingly people want to see changes that make travel refunds easier to access. 66% of Australians would feel more confident booking travel if they had a guaranteed right to a refund.
So we’re calling on the government to commit to fixing cancellation chaos – and the more of us that come together the stronger our calls will be. With your help, we can deliver a thousands strong petition and keep fair travel in the spotlight.