Weak consumer protections are leaving us in travel cancellation limbo
The COVID-19 pandemic forced many of us to delay or cancel travel plans over the past two years, but consumers weren't treated fairly. It shouldn't be so hard to get a refund or use a credit.
As many of us return to the skies this year, it hasn't exactly been a smooth ride.
That's why we need clear rules for when things go wrong through no fault of the consumer. A 2021 CHOICE investigation found that people overwhelmingly want to see changes that make travel refunds easier to access. 66% of Australians would feel more confident booking travel if they had a guaranteed right to a refund.
So we’re calling on consumer affairs ministers to commit to fixing cancellation chaos – and the more of us that come together the stronger our calls will be. With your help, we can keep fair travel in the spotlight.