Fairer travel refund rights

Australian consumers are being short-changed when it comes to clear guidance on compensation for travel cancellations.

Since the COVID-19 pandemic began, many people have found it difficult to get a refund or reschedule their holiday arrangements.

With a return to overseas travel still many months away and state border closures remaining unpredictable, it's crucial that we strengthen people's refund rights.

Together, we'll investigate the state of Australia's current consumer protections and fight for fairer rights when travel and holiday arrangements are delayed or cancelled.

Has COVID-19 affected your travel plans?

You may be entitled to a rebooking, refund or credit voucher for holidays cancelled due to the coronavirus pandemic. Get the lowdown of your rights when it comes to travel agent fees, deposits, credits and refunds.