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Join the campaign for fairer travel refund rights

We need stronger consumer protections in place so that people aren't left out of pocket when travel and holiday arrangements are delayed or cancelled. Add your name now.

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Woman standing at an airport looking at the departures board.

Fairer travel refund rights

Australian consumers are being short-changed when it comes to clear guidance on compensation for travel cancellations.

Since the COVID-19 pandemic began, many people have found it difficult to get a refund or reschedule their holiday arrangements.

With a return to overseas travel still many months away and state border closures remaining unpredictable, it's crucial that we strengthen people's refund rights.

Together, we'll investigate the state of Australia's current consumer protections and fight for fairer rights when travel and holiday arrangements are delayed or cancelled.

Has COVID-19 affected your travel plans?

You may be entitled to a rebooking, refund or credit voucher for holidays cancelled due to the coronavirus pandemic. Get the lowdown of your rights when it comes to travel agent fees, deposits, credits and refunds.

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Support CHOICE

Chip in to fund independent investigations, rigorous testing and powerful consumer advocacy so that we can fight tirelessly for the issues you care about without fear of interference from industry, retailers or advertisers.


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