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Consumer wins in 2020

In a year like no other, more than 220,000 CHOICE supporters helped us change things for the better. From calling out brands for panic marketing essentials during a pandemic to urging health funds to delay their price increases while so many were in hardship, we faced some unprecedented challenges. Our consumer rights were never on hold, but we had to work harder than ever to keep our society fair, safe and just for everyone.

See what we've been able to achieve this year thanks to people like you.

  • Mandatory standards for button batteries

  • December 2020
  • The government introduces new mandatory safety standards for button batteries. Over 28,500 CHOICE supporters joined this campaign, and this crucial step will help reduce the serious risk that these small but dangerous items pose to young children.

  • Victoria bans bank marketing in schools

  • November 2020
  • Thanks to continued pressure from CHOICE supporters, the Victorian government announces that it will end marketing schemes like the Commonwealth Bank's Dollarmites in schools. Instead, students will participate in school-led programs designed to improve financial literacy.

  • InvoCare Funerals displays prices nationally

  • November 2020
  • Off the back of a CHOICE Shonky Award, InvoCare (the company behind White Lady and Simplicity Funerals) publishes their funeral price lists online for each state and territory, making it easier to compare and choose options during a difficult time.

  • Super funds agree to dump junk insurance

  • September 2020
  • Following pressure from Super Consumers, four funds agreed to remove or greatly reduce the impact of junk insurance.

  • Health insurers publish hardship policies

  • July 2020
  • Nib and Medibank publish their hardship arrangements after pressure from CHOICE, making it easier to understand what help you can receive throughout the COVID-19 pandemic.

  • Insurers pause junk cover in super until 2021

  • July 2020
  • Following ongoing pressure from Super Consumers, insurers promise not to rely on junk TPD terms that exclude people who are unemployed or working limited hours.

  • Strong mortgage broker rules released

  • June 2020
  • ASIC releases guidance to finalise new rules requiring brokers to act in the best interests of customers. It has no loopholes or "safe harbours", reflecting what CHOICE was calling for.

  • ACCC recalls unsafe folding trike

  • May 2020
  • Following the results of our rigorous product testing, the ACCC recalls the Q Play Rito Folding Trike for not complying with mandatory safety standards.

  • InvoCare Funerals drops dodgy fees

  • April 2020
  • Thanks to our tenacious investigative journalism, InvoCare permanently drops its unfair late fees disguised as dodgy ‘administration’ fees.

  • NSW first to act on price gouging

  • April 2020
  • The NSW government commits to "name and shame" companies that put up prices on essentials during the pandemic after more than 34,000 Australians join our campaign for every state and territory to put a stop to pandemic profiteering.

  • No pandemic exclusions in superannuation

  • March 2020
  • Super Consumers call on all funds to drop pandemic exclusions from insurance policies, and within a week all but one comply. The holdout follows a month later.

  • Health funds drop price increases

  • March 2020
  • Most health funds agree to delay or drop price increases after we called for fairer pricing during COVID-19.

  • Mortgage brokers must act in your best interest

  • February 2020
  • New laws pass to hold brokers accountable after years of pressure (from us) and scandals (from them).

  • Unfair insurance terms now illegal

  • February 2020
  • A win that was decades in the making. Unfair terms and conditions are now banned in most insurance contracts, including stamping out dodgy loopholes in pet insurance. More than 20,000 people signed our petition to the Treasurer to get this reform over the line.


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