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In a year like no other, more than 220,000 CHOICE supporters helped us change things for the better. From calling out brands for panic marketing essentials during a pandemic to urging health funds to delay their price increases while so many were in hardship, we faced some unprecedented challenges. Our consumer rights were never on hold, but we had to work harder than ever to keep our society fair, safe and just for everyone.
See what we've been able to achieve this year thanks to people like you.
The government introduces new mandatory safety standards for button batteries. Over 28,500 CHOICE supporters joined this campaign, and this crucial step will help reduce the serious risk that these small but dangerous items pose to young children.
Thanks to continued pressure from CHOICE supporters, the Victorian government announces that it will end marketing schemes like the Commonwealth Bank's Dollarmites in schools. Instead, students will participate in school-led programs designed to improve financial literacy.
Off the back of a CHOICE Shonky Award, InvoCare (the company behind White Lady and Simplicity Funerals) publishes their funeral price lists online for each state and territory, making it easier to compare and choose options during a difficult time.
Following pressure from Super Consumers, four funds agreed to remove or greatly reduce the impact of junk insurance.
Nib and Medibank publish their hardship arrangements after pressure from CHOICE, making it easier to understand what help you can receive throughout the COVID-19 pandemic.
Following ongoing pressure from Super Consumers, insurers promise not to rely on junk TPD terms that exclude people who are unemployed or working limited hours.
ASIC releases guidance to finalise new rules requiring brokers to act in the best interests of customers. It has no loopholes or "safe harbours", reflecting what CHOICE was calling for.
Following the results of our rigorous product testing, the ACCC recalls the Q Play Rito Folding Trike for not complying with mandatory safety standards.
Thanks to our tenacious investigative journalism, InvoCare permanently drops its unfair late fees disguised as dodgy ‘administration’ fees.
The NSW government commits to "name and shame" companies that put up prices on essentials during the pandemic after more than 34,000 Australians join our campaign for every state and territory to put a stop to pandemic profiteering.
Super Consumers call on all funds to drop pandemic exclusions from insurance policies, and within a week all but one comply. The holdout follows a month later.
Most health funds agree to delay or drop price increases after we called for fairer pricing during COVID-19.
New laws pass to hold brokers accountable after years of pressure (from us) and scandals (from them).
A win that was decades in the making. Unfair terms and conditions are now banned in most insurance contracts, including stamping out dodgy loopholes in pet insurance. More than 20,000 people signed our petition to the Treasurer to get this reform over the line.
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