The CHOICE Shonky goes to... InvoCare
CHOICE has awarded funeral service provider InvoCare a dreaded Shonky award for failing to be transparent about its funeral prices everywhere except NSW (where the law requires it) and the ACT.
By not displaying itemised prices online, people aren't easily able to compare and choose options that best suit their needs during what is an extremely difficult and time-sensitive period.
Together, we can make upfront funeral pricing the norm, not the exception. Send an email to your consumer affairs minister to ask for upfront funeral prices now.
UPDATE: The pressure is working! Since awarding the Shonky to InvoCare, the company has made a public commitment to display their price lists nationally. We’ve also heard from the WA Consumer Affairs Minister who agrees that funeral pricing rules are ‘appropriate and reasonable’ and will look into introducing them in WA.