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Illustration of a new car breaking down – lemon car refunds campaign
 
 

Write to car companies demanding easier refunds for lemon cars

 

   

Send an email to Australia's biggest car companies asking them to treat you fairly when it comes to faulty new cars.

 

You can edit your email below.

 

Mazda
AU
Mazda
Hyundai
AU
Hyundai
Nissan
AU
Nissan
Ford
AU
Ford
Honda
AU
Honda
Mitsubishi
AU
Mitsubishi

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Refunds for faulty new cars

If you buy a new car and it's defective, you should be offered a refund.

That's why we sent 7 of Australia's biggest car companies a letter asking them to treat new car owners fairly when it comes to refunds or replacements.

But only 3 out of 7 companies got back to us – and they refused to commit to easier refunds for lemon cars.

These companies think if they ignore us, we'll go away. We need to show them that's not the case.

Can you use our email tool to put pressure on car companies like Ford and Hyundai to respond?

After more than 10,000 people signed our petition demanding easier refunds for lemon cars, CHOICE CEO Alan Kirkland sent a letter to Ford, Hyundai, Nissan, Honda, Mitsubishi, Mazda and Kia telling them to treat their customers fairly.

He asked them to adopt a 60-day refund policy, which sets a bare minimum standard for how you should be treated if you buy a new car that ends up being faulty.

 

“You have an opportunity to show your customers that you care about them and that yours is a company that treats people fairly.”

 

Alan Kirkland, CHOICE CEO

What supporters are saying

Illustration of a man.

Tom*

“A car is an expensive purchase and
we are entitled to get what we pay for.”

Illustration of a man.

Sophie*

“Car companies should be held accountable for their product like everyone else.”

FAQs

We want car companies like Ford and Hyundai to commit to a 60-day refund policy in their new car warranty which says that you're entitled to a remedy of your choice (refund, replacement or repair) if your new vehicle experiences a defect within 60 days of collection which causes the vehicle to become immobile or no longer driveable. This also applies where there have been multiple unsuccessful attempts to repair the car.

The 60-day refund policy sets a bright line standard for car manufacturers to take your consumer rights seriously. With the 60-day policy in place, your consumer rights will be clearly spelt out for car dealers and manufacturers to comply with – there'll be no room for interpretation making it easier to get a remedy of your choice within those first few months of ownership.

Yes. The Australian Consumer Law gives you the right to get a refund, replacement or repair if your car experiences a major failure or multiple failures due to a manufacturing defect within a reasonable time.

However, we've seen that in the new car market it's often difficult to get these remedies. That's why we’re asking Australia's major car companies to adopt the 60-day refund policy as a simple way to acknowledge and commit to complying with the law.

Yes. The Australian Consumer Law gives you the right to a refund, replacement or repair if your new car experiences a major failure or multiple failures due to a manufacturing defect within a reasonable time (61 days or a few years, for example).

The problem arises when, as a new car owner, you can't access the remedy you want because the car dealer or manufacturer refuses a refund or replacement and only offers repairs. When you have no choice but to accept the remedy offered, this can lead to you getting caught in a cycle of repair. You shouldn't have to forfeit your time, money and energy waiting to get the product you paid for.

Read our advice on what to do if your new car turns out to be a lemon.

Any warranty offered by a car manufacturer, dealer or a third party exists in addition to your automatic rights under the Australian Consumer Law. That means that if your new car experiences a major failure or multiple failures within a reasonable time due to a manufacturing defect, you can reject the car and choose a remedy, such as a refund, replacement or repair, regardless of what the new car warranty says.

The 60-day policy clarifies your rights in a similar way to a new car warranty, so that if you get stuck with a lemon, you know what you’re entitled to.

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