Share your experience with your energy provider

Energy bills, energy plans and energy retailers can be confusing, expensive and difficult to navigate.

We want to hear about your experiences with your electricity provider.

Your responses will help us understand the issues consumers are facing and inform our work on energy policy and regulation.

*The results of this survey, including anonymised quotes, may be published to help CHOICE advocate for stronger consumer protections.

Have you found it difficult to understand your energy plan, pricing or discounts?

Yes

No

Not sure

What was confusing or difficult to work out?

What kinds of things made your energy experience simple and easy to understand?

Is there anything else decision makers, governments or regulators should know about your experience with energy providers?

Please confirm your details below and submit your response. Interested in how CHOICE uses your data? Check out our privacy policy.

First name

Email address

Postcode

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