Have your say on Australia’s major banks

Remember the Banking Royal Commission? The stories of fees for no service, kickbacks to dodgy introducers, and fees charged to dead people? The final report was handed down seven years ago, so we thought we’d take a look at how things are going now.

Since 2019, we’ve seen banks failing to protect Australians from scams, failing to respond to customers who were facing financial hardship, and unfairly charging fees to customers on low incomes.

*The results of this survey, including anonymised quotes, may be published to help CHOICE advocate for stronger consumer protections.

Q1) Do you think banks have improved their behaviour enough since the banking royal commission?

Yes

No

Not sure

Q2) Do you think banks should be required to maintain branches and in-person services?

Yes

No

Not sure

Q3) Do you have an experience with a bank you’d like to share? *Optional

Other - please specify:

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