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Add your name to CHOICE’s super complaint on product safety

Together, we can show the ACCC and the government that thousands of people are waiting and expecting action on product safety in Australia 

 

Add your name below:

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Sign the complaint calling on the ACCC to take stronger action against unsafe products sold online.

CHOICE has made a super complaint to the ACCC to sound the alarm on unsafe products being sold online. 

The complaint reveals the scale of harm being caused, with an alarming 6% of people who shopped online suffering an injury or property damage from an unsafe product.

The complaint urges the ACCC to investigate online marketplaces for: 

  • selling potentially banned products, like cigarette lighters that look like toys, and sky lanterns that can cause bushfires
  • selling unsafe toys and infant products that failed our tests against standards
  • selling potentially prohibited weapons, like switch blades

The complaint also calls on the government to introduce stronger product safety laws that actually prevents businesses from selling unsafe products – before they’re sold. It’s time to close the loophole that allows online marketplaces to sell unsafe products with little consequences for good.

Together, if we can show that thousands of people support and expect action to prevent unsafe products being sold online, the complaint will have an even greater impact. 

Add your name to the complaint to show your support for stronger product safety laws that prevent harm before it occurs. 

Read the complaint

Want more detail? Check out the full complaint.

View and Download PDF 

FAQs

Our findings are drawn from CHOICE’s long-established expertise in product testing, as well as rigorous and representative consumer research. The continued sale of potentially unsafe, banned and prohibited products is systemic across major online marketplaces like Amazon, eBay, AliExpress, Shein and Temu, and consumers are largely unaware of the risks. This complaint includes evidence from four CHOICE investigations from 2024 - 2026, but these are just the tip of the iceberg.

It’s a new framework that gives CHOICE and certain other advocates special status to make 'designated complaints' to the ACCC. These complaints must be about significant or systemic issues affecting consumers and we can only make one per year – so we only use this for the biggest problems we see. CHOICE makes complaints to the ACCC all the time, but what’s different with designated 'super' complaints is that the ACCC must respond publicly in 90 days – but that doesn't mean they have to take action.
You can find the CHOICE’s full complaint to the ACCC here. 
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