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Call on Temu to step up its commitment to product safety

Temu: I call on you to urgently sign up to the Product Safety Pledge to better protect consumers.

 

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Temu: Step up on product safety

In a recent CHOICE safety test, all 15 coin and button battery-operated products we tested from Temu failed at least one requirement of Australia’s button battery regulations – including children's watches, electronic writing pads, spinning tops, mini electronic games, LED tea lights and light-up tutus.

Coin and button batteries pose a significant risk to children, because if they become loose they have the potential to be ingested, with devastating consequences including death, choking and localised internal burning. Temu has since removed all 15 products from sale, but these dangerous products should never have slipped through the cracks in the first place. 

Unlike other major online marketplaces like eBay and Amazon, Temu has not signed up to the Product Safety Pledge which provides additional protections to consumers. It’s clear Temu needs to do better, so we’re calling on Temu to sign up to the pledge – urgently.

While Australia continues to lack a general safety provision that makes it illegal to sell unsafe products, it’s crucial that online marketplaces like Temu commit to do better. If enough of us join together, we can send a powerful message to Temu that it needs to step up its commitment to keeping its customers safe from dangerous products. Add your name now.

Sign the petition calling on Temu to commit to do better on product safety

FAQ

The ACCC's advice around button batteries includes:

  • If you suspect a child has swallowed or inserted a button battery contact the 24/7 Poison Information Centre on 13 11 26, and Triple Zero (000) immediately if your child is having any difficulty breathing.
  • Check for a secure compartment and warning labels, even when shopping with a trusted seller. If you need to purchase a product with a button battery online, make sure to check the compartment is secure when it is delivered.
  • Regularly check that products and toys are not damaged or broken, or if the button battery compartment does not close securely. Stop using the product and keep it away from children.
  • If you need to dispose of button batteries, put sticky tape around both sides, safely put them in a child resistant container and recycle them at your nearest drop off point.
  • Consumers can report an unsafe product to the ACCC via the ACCC Product Safety website.

The Product Safety Pledge includes 12 commitments, including to:

  • Have processes in place to prevent the sale of unsafe, banned, noncompliant and recalled products.
  • Remove identified unsafe product listings within 2 business days.
  • Have a clear pathway for consumers to report unsafe products and respond to consumers in 5 business days. 
  • Act against repeat sellers of unsafe products, and prevent the relisting of removed products.

Businesses in Australia aren’t generally required to ensure products are safe before they’re sold. This means that there’s little to stop unsafe products ending up in our homes, and that it often takes something going terribly wrong, like someone being injured, for a product to be recalled. 

CHOICE is calling on the Federal Government to introduce a general safety provision (a clear law requiring companies to sell safe products, backed by strong penalties), which should also extend to online marketplaces like Temu. If you’d like to learn more and add your support for stronger product safety laws, you can check out the petition. 

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