How should CHOICE use our new super power?

CHOICE has been given the power to make ‘designated complaints’ to the consumer watchdog, the ACCC. Similar to the UK’s ‘super complaints’ function, the new power will enable CHOICE to make priority complaints on a small number of significant or systemic consumer issues and the ACCC must publicly respond within 90 days. Ordinarily, complaints to the ACCC do not require a public response and are not subject to any timeframe requirements.

CHOICE is exploring consumer problems that could form the basis of a designated complaint now. Take a moment to have your say to help inform a future designated complaint.

Please describe the significant or systemic consumer problem you think CHOICE should make a super complaint about.

What is the name of the business or businesses involved in the experience you'd like to share?

Please tell us about your experience

Can a CHOICE staff member contact you if we need to find out more about your experience?

Yes

No

Submit response

Please confirm your details below and submit your response. Interested in how CHOICE uses your data? Check out our privacy policy.

First name

Email address

Postcode

Send me updates on this issue and others from CHOICE